The labour management solution that works harder - Gaining the Vantage advantage

05 July 2016

Specifically designed for stadia and entertainment venues, Verteda’s Vantage labour management solution improves staff efficiency and productivity through real-time targeting and deployment, and enables lower costs through smart scheduling. Owners, operators and caterers can improve the fan experience, streamline their operations and drive new revenue opportunities, especially during peak periods like half time.

“Labour is often a stadium’s most important asset and biggest expense: its largest controllable cost,” explains Trevor Roberts, Verteda. “So we developed a product to empower managers in real-time and help stadia get the most from their people investments.” He says Vantage is designed to “perfectly align a stadium’s day-to-day employment activity and staffing capabilities with all customer-facing needs, hospitality demands venue-wide and industry best practice.” To achieve this, the modular solution integrates a feature-rich suite of tools that meet multiple requirements, including Time & Attendance, Automated Scheduling, Human Resources, Pay Record Management, Mobile Self-Service and Compliance. The ‘jewels in the crown’, Roberts says, “are Dynamic Labour Forecasting, Intelligent Reporting and Management Alert modules. It’s also very easy to deploy. There’s nothing else like it on the market.”

Greater efficiency, productivity and visibility

Vantage was developed in partnership with high profile venues – including Manchester City FC’s 55,000-capacity Etihad Stadium. “It was important we were involved in developing Vantage, so we could say ‘this is what it needs to do in various departments and across different locations’,” says Kirsty Ashman, Head of Human Resources, Fabulous Fan Fayre. “With 1,000-1,200 match day employees, our biggest innovations are in efficiency, productivity and visibility. For example: seeing the transit time from employees swiping in to the stadium to arriving at their workplace. We know the exact amount of time people work on-shift: who’s done what and when. We can also look at efficiencies in specific kiosks or restaurants, perhaps to see how many chefs are scheduled versus the revenue, with the visibility to respond very quickly to changing needs. Plus the flexibility to include as many job codes and pay rates as needed, ideal if the same person performs various roles at different times and places in one week. That was all done manually before. And it’s very easy to check payroll queries now. There’s a whole efficiency gain around time, attendance and payrolls.”

Measurable time and cost savings

Another Premiership stadium using Vantage reported that automated processes led to a 65% reduction in time spent preparing labour reports and a 70% deduction in match day scheduling for 450 employees. The Event Staff Manager commented, “We have far greater consistency in staffing based on actual skills and individuals rather than memory or personal preferences. Overall, we’ve achieved average savings of £2.50 per shift; last year we scheduled 24,000 shifts, equating to a considerable saving of about £60,000 from scheduled start times alone. Along with a 75% reduction in payroll errors, this has had a dramatic effect on the efficiency of our department.”