Whitepaper: Moving to a Single Customer View
Verteda has published a whitepaper guide on Moving to a Single Customer View - available for download here.
As we become more digitally-driven, with events and hospitality operations taking place within software tools and online, we can end up adding more complexity to the process of managing events if these applications aren’t integrated properly.
In the sports and hospitality sector, data floods in from every source: ticketing, payment systems, food and beverage, loyalty and membership programmes, merchandise stores, online marketing tools and access control systems. Stadiums and venues have a general idea of fan behaviour, but do they have a single customer view that unites all of these disparate databases together?
Cashless isn’t going away – despite the industry talking about it for a number of years now, we’re still not at a point where the majority of retailers and stadiums have embraced cashless payment systems. In fact, we are nowhere near the halfway point.
Warrington, Cheshire, UK – 17th July 2018 – Following our announcement in March 2018 of Verteda’s agreement with Arena Racing Company to supply POS terminals, event day management software and Qjacker, our pre-order solution, to their 16 racecourses across the country, Verteda will be supporting Arena Racing Company as they embark on a busy summer events schedule.
Pavilions decided after another busy year of events that they needed a new solution which could support them in their growth. The solution needed to be able to manage their events, from creating event packages and providing quotes to customers, to managing bookings and resourcing for events of all types.
The way you treat your employees is the ultimate reflection of your brand, and impacts on the service you deliver to customers. Do you provide a supportive work environment? Are your HR management standards up to date? Are your employees getting the working timetable they need to feel valued?
If you’re looking to keep talent on board and inspire brand growth, then it’s time to turn the tables on things.
Big data now gives us the opportunity to take huge amounts of structured and unstructured data and turn it into valuable insights about customer preferences and behavioral patterns. Big data enables smart decision-making, product development, and more importantly, it promises to improve customer experience. It’s not a case of data analytics to improve the customer experience being a nice-to-have today - it’s an absolute must-have.
Junior Project Manager – Full Time
Competitive salary dependent upon skills and experience + laptop + mobile phone + free car parking.
Global market leader and technology solutions provider to the sports, leisure & hospitality industry, MPower MSL, is expanding their overseas presence with a new hire and office in the Middle East.