Technical Manager

13 March 2017

Technical Manager

 

Key Responsibilities:

  • Reporting to the Operations Director.
  • Owns processes for troubleshooting issues, and resolution delivery.
  • Ensure creation/update of documentation as required.
  • Manage escalations. Coordinate various functions within the company to ensure customer escalations are handled appropriately and in a timely manner.
  • Researches and responds to client inquiries.
  • Demonstrate technical leadership.
  • Work independently.
  • Perform other related duties as assigned.
  • Demonstrate Strong analytical and problem solving skills.
  • Travel required from time to time.
  • Customer facing role
  • Carry out technical consulting assignments for clients as required
  • Expertise in all phases of systems analysis, software development process and/or functional engineering principles.
  • Creations of SQL queries to extract and transfer data between different data sources.
  • Coordinate with hardware vendors on diagnosis and resolution of hardware problems.
  • Assist with supporting and developing internal IT infrastructure where needed.

 

To be successful in the role, you will have:

  •        MCSA/MCSE qualifications.
  •        Software support, installation and configuration experience.
  •        Technical management experience.
  • Highly developed communication and relationship building skills.
  • Excellent verbal and written communication skills, an attention to detail, creative flair and highly developed planning and organizational skills
  • Technology based background and technical skills

Desirable

  • An understanding of the Stadia and restaurant markets

 

What we offer

  • Competitive salary
  • A dynamic and growing company with ambition and drive
  • An opportunity to work within a supportive and enthusiastic team where your contribution will be recognised
  • A position with a lot of autonomy

What you will LOVE about this role

  • Entry into a business with big growth plans, both nationally & internationally
  • A collaborative team environment
  • Lots of scope for further development
  • Working with brands where you can make a difference and where passion is savoured
  • Working with a stellar team of high performers

Benefits include: free parking on site, independent role where you can drive your own success, social environment and a rapidly growing company.

If you would like to be considered for this role, please submit your CV to info@verteda.com.

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